Jess Bailey

Signing up for Easy Pay, Auto Pay, Quick Bill, or whatever your biller wants to call it is a great way to make sure things are paid on time. I use it for my cable and cell phone bills, and I’m happy that I don’t have to stress it.

My problem lies in the paperless billing email reminder. It makes me worry that the bill isn’t going to get paid - there are big reminders about due date, links to “Pay Bill Now” and all kinds of other things that make me doubt my automatic bill pay status. Why are you showing me a link to pay the bill if it will automatically be paid later?

I do still want the reminder email so that I can look over my bill - make sure I’m not being charged too much for something, see how many minutes/movies I’ve used this month, whatever. I guess my ideal solution would be for the reminder email to say: Here is a link to view your bill, here is how much is due, we are confirming that you are signed up for automatic bill pay, and here is the date when we’ll withdraw the money from your account. Is that so hard?